Overview

At Layan Evé, we are committed to delivering a premium fragrance experience. If you are not completely satisfied with your purchase, you may request a return or exchange within 5 days of receiving your order.

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Eligibility for Returns

To qualify for a return:

• The item must be unused, unopened, and in its original packaging
• The product must be in the same condition as delivered
• A valid proof of purchase (order confirmation or receipt) is required

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Non-Returnable Items

Due to the nature of our fragrance products, the following items are not eligible for return:

• Opened or used perfumes
• Items with broken seals
• Products damaged after delivery (not caused by Layan Evé)

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos of the product and packaging via email

After verification, we will offer a replacement or full refund.

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Refund Process

Once your returned item is received and inspected:

• You will be notified via email regarding approval or rejection
• If approved, your refund will be processed within 5–10 working days
• The refund will be issued to your original payment method

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Late or Missing Refunds

If you have not received your refund:

• Recheck your bank account
• Contact your bank or payment provider (processing delays may occur)
• If the issue persists, contact us at: support@layaneve.com

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Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us at:
support@layaneve.com

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Return Shipping

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• We recommend using a trackable courier service

Return Address:
Please return the product to the sender’s address mentioned on the original package (Return to Sender).

Kindly ensure the item is securely packed to avoid damage during transit.

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Contact Us

For any questions related to returns and refunds, please contact us:

📧 support@layaneve.com

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Note: Layan Evé reserves the right to refuse returns that do not meet the conditions outlined above.